Vietnam, Bosnia, Kosovo, Medevac, the Women’s Project… So much went on for Refugee Action in the 1990s it can be hard to know where to start. To find out more, we spoke to some former (and one current) Refugee Action staff about their 90s projects…
Jack Shieh OBE – Former Director of Refugee Action

Jack Shieh OBE was Director of Refugee Action at the height of the Vietnamese Programme. The early nineties were a busy time for RA, as we’d just been asked to work with the second wave of Vietnamese refugee arrivals (in 1989). We were also running special projects in support of refugee communities. One such project was a scheme to resettle young Vietnamese refugees, many of whom had experienced trauma and personal problems, from refugee camps in Hong Kong to the UK.
Another of Refugee Action’s successes in the 90s was the “Counselling Project”, set up in response to concerns about refugee well-being in camps in Malaysia. Refugee Action raised the funds for a social worker to be based at the camps, running a project that involved the whole camp community in supporting its most vulnerable residents.
In 1999, we set up our first Vietnamese Oral History project. Responding to a concern within the Vietnamese community that their stories and culture would be lost due to the upheaval of leaving their country, the project gave a fantastic insight into the experiences of refugees in the UK. It eventually led to a national oral history project – “Every Tree Has Its Roots”. You can read some excerpts from the larger project here.
“The best thing about working at Refugee Action during the nineties was our commitment to recruiting and training those from refugee backgrounds to support others in a similar position, “ says Jack. “Refugee Action often worked in new and ground-breaking ways, and the expertise we built up working with the Vietnamese community continued to help us as we began to work with those from other backgrounds”.
Richard Malfait – Former manager of the Bosnian “Medevac” project and Refugee Action’s projects with the UK Kosovan resettlement programme

Richard’s first role at Refugee Action was managing the Bosnian medical evacuee programme in 1995. This programme supported twenty medical evacuees – most of them children – who had either been injured in the conflict or who could not access treatment for serious illnesses at home. “It was a difficult and emotive project to work on,” says Richard. “Children could only come over with one parent, so a large part of our role was negotiating with the Government to allow other parents and siblings to stay with them”.
At this time, Refugee Action was using its Derby reception centre, established for the Vietnamese programme, to work with Bosnian refugees. After helping to wind down the Bosnian Programme in the late 90s, Richard came back to Refugee Action and helped set up our first Voluntary Return programme, offering impartial advice and support to those considering a return to their home countries.
In 1999, the conflict in Kosovo prompted the Government to ask Refugee Action, the Refugee Council and the Red Cross to prepare reception centres for Kosovan refugees. Richard was seconded as Kosovan Programme Director for Refugee Action, and recalls working to a very tight time-scale. “In three weeks, we’d set up a reception centre and a medical evacuee programme,” he told us. “We found the building – an old school – equipped it and staffed it in that time, because the first group of evacuees were on their way”. Three weeks later, 50 evacuees were living at the centre.
One of the biggest problems at the time was finding Albanian speakers to meet and help support new arrivals at the airport. “We and the Refugee Council put an advert in the Guardian – it basically read ‘Do you speak Albanian?’” says Richard. “It had around 100 responses. Shortly afterwards, twenty volunteers accompanied and supervised by RA staff were off to the East Midlands to meet the first group of arrivals”. The rate of arrivals escalated very quickly, with the same number of refugees arriving in one year of the programme as had arrived during the whole of the Bosnian programme. In 2000, RA was asked by the government and refugee sector partners to set up ‘Oda’ - a one year national voluntary return advice and support project to help Kosovans plan for and return to their homes.
Richard remembers feeling very impressed by how the whole of Refugee Action got involved in supporting the newly arrived Bosnian and Kosovan refugees. “It was a big adjustment at the time, but everyone worked together to make it happen,” he says. “ It was great to work on these projects because of the support Refugee Action gave to the new arrivals – they arrived with nothing, but we gave them something by treating them with compassion and respect from the moment they arrived”.
Lul Mohamed, Women’s Development Worker

Lul Mohammed still works for Refugee Action (in a different role) today, but back in 1995 she’d just started as Women’s Development Worker. This new post had been set up because of concerns refugee women’s needs weren’t being met or understood. “It was an exciting time to work for Refugee Action,” Lul says. “The nineties were the point when our community development work, and especially our women’s work, really took off.” The community development team during the 90s was very small, but Lul says they were very close and built strong partnerships with the refugee women they supported.
At the time Lul started at Refugee Action, refugee community organisations tended to be male-orientated. More often than not, they were led by male community figures and did not give much special attention to issues affecting refugee women. “Our work not only raised awareness of women’s issues,” says Lul, “it also brought women together, helped them to become more aware of their rights, and empowered them to support others in the same position as them. We also worked with the men in refugee communities, enabling them to better address women’s issues in their own work.”
One important concern for refugee women was health, and particularly the issue of female genital mutilation (FGM). “At the time, there was a lot of negative press coverage about FGM,” explains Lul. “As a result, communities and especially women felt victimised and judged, and refused to engage with health workers about the issue. We worked to build partnerships between communities, health workers and religious groups, looking at the dangers of the issue directly with the women involved to avoid conflict and negativity. We also worked on parent and child relationships in refugee families, women’s fears about detention and deportation, and women’s well-being.”
Lul worked with women’s groups all around the UK, from a South Sudanese Women’s Group in Leeds to a Somali Women’s Group in Bristol. As women’s development was still a relatively new area for Refugee Action, she feels that the work she and her colleagues did at grass roots level really helped to develop the agency’s national policy on women’s work. Another success was the annual Women’s Conference, which brought together women from refugee community groups, NGOs, local government and other agencies to discuss women’s needs and how best to meet them. “We tried to widen the horizon for refugee women, encouraging them to take on a higher profile role to benefit them and their communities,” says Lul. “It’s interesting to see how many of the issues we worked on them are still affecting women today. With community development work increasingly due to lack of funding, it would be very sad to lose all of this rich work.”
Did you work with Refugee Action in the 1990s? Add your own story in the comments below…